Refund Policy

We want you to love your purchase! If you're not satisfied, we're here to help.

🕒 Refund Eligibility:

  • You may request a return within 30 days of receiving your item.
  • Item must be in its original condition and packaging.

  • Proof of purchase is required (order number or receipt).

❌ Non-Returnable Items:

  • Downloadable software or digital products
  • Gift cards

  • Items marked as final sale

💰 Refund Process:

  1. Contact our support team at bitquestshop@outlook.com with your order number and reason for return.

  2. We’ll provide return instructions and address.

  3. Once received and inspected, your refund will be processed within 5–10 business days.

🚚 Return Shipping:

  • Customers are responsible for return shipping costs unless the item was damaged or incorrect.

⚠️ Damaged or Defective Items:

If your item arrives damaged or defective, please contact us within 7 days of delivery with clear photos and a description, and we’ll make it right.

📧 Contact us: bitquestshop@outlook.com
We’re here to help!